Shipping & Delivery Policy
Safe, insured, and timely pan-India deliveries for our luxury handcrafted outdoor furniture.
Pan-India Delivery
Serviceable across all major cities & pincodes in India.
3–7 Days Transit
Standard ready-stock products delivered within 3-7 business days.
Multi-Layer Packaging
High-density foam, bubble wrap, and heavy corrugated padding.
Custom Orders
10–18 business days for custom artisanal designs.
Shipping Details
1. Processing & Delivery Timelines
At Wicker Delite, we understand that luxury outdoor furniture requires both careful craftsmanship and specialized logistics handling. Our delivery timelines depend on whether your product is ready-in-stock or custom-handcrafted:
| Category | Destination | Estimated Delivery |
|---|---|---|
| In-Stock Furniture | Delhi NCR / Northern Hubs | 2 to 4 Business Days |
| In-Stock Furniture | Tier 1 Metros (Mumbai, Bengaluru, Hyderabad, etc.) | 3 to 6 Business Days |
| In-Stock Furniture | Rest of India / Tier 2 & 3 Cities | 5 to 8 Business Days |
| Custom / Made-to-Order | Pan-India (Manufacturing + Transit) | 10 to 18 Business Days |
* Note: Delivery timelines are calculated from the day payment confirmation is received. Unforeseen weather conditions, state entry permits, or national holidays may occasionally affect transit schedules.
2. Shipping Charges & Calculation
Shipping charges are calculated transparently during the checkout process based on your delivery pincode, total volumetric weight, and destination zone.
- Transparent Rates: Any applicable delivery fee is clearly presented on the checkout page before you make your final payment. No hidden doorstep charges are collected.
- Special Promotional Offers: From time to time, Wicker Delite provides Free Shipping promotions on qualifying basket values or select furniture collections.
- Floor Surcharge / Stair Climbing: Heavy items are delivered to the ground floor / building premises. For upper-floor deliveries without service elevator access, additional labor arrangements may be required at the customer's discretion.
3. Order Tracking & Logistics Partners
We partner with renowned surface and express freight logistics carriers specialized in furniture handling (such as Safexpress, Delhivery, V-Trans, Blue Dart, and our dedicated delivery fleets).
Live Shipment Tracking:
As soon as your order is dispatched from our New Delhi manufacturing hub, you will receive an automated dispatch email & SMS containing your Consignment Tracking Number (AWB) and carrier portal link.
4. Specialized Furniture Packaging & Safety
To prevent scratches, dents, or frame damage across transit routes, every Wicker Delite furniture piece undergoes a rigorous 4-step packaging process:
Shrink & Dust Wrap
Protective primary film shielding woven rattan fibers from moisture and dust.
EPE Foam Edge Protectors
Corner and edge cushioning for aluminum and steel structural joints.
Heavy-Duty Bubble Shield
High-grade air-bubble padding absorbing transit vibrations and shocks.
Corrugated Outer Box / Crate
Rigid exterior carton or wooden reinforcement for fragile tabletop glass items.
5. Delivery Day Inspection Checklist
We request customers or authorized recipients to perform a quick visual inspection at the time of delivery before signing the Delivery Receipt (Proof of Delivery / POD):
- Inspect the outer box packaging for any major rips, punctures, or signs of tampering.
- If the exterior box is visibly crushed or severely damaged, please mention "Received in Damaged Condition" on the courier POD sheet and capture clear photos/videos of the package before opening.
- Report any transit defects to us within 24 to 48 hours at info@wickerdelite.com so we can arrange prompt resolution.
6. Address Modifications & Failed Deliveries
Address Changes: If you need to modify your shipping address, please notify our team within 12 hours of placing your order. Once a consignment has been handed over to the courier partner, rerouting charges may apply.
Delivery Retries: Our courier partners make up to three attempts to deliver your package. If you are unreachable or the delivery fails repeatedly due to incorrect address information, the shipment may be returned to our warehouse, and return logistics fees may be deducted from any eligible refund.