Cancellation & Refund Policy
Clear, hassle-free policies designed to guarantee your satisfaction and peace of mind.
24h Easy Cancellation
100% full refund for cancellations prior to dispatch.
7-Day Return Window
For damaged, defective, or incorrect products received.
5–7 Days Refund
Credited straight to original payment method via Cashfree.
Instant Wallet Option
Opt for instant credit in your Wicker Delite Wallet.
Policy Sections
1. Order Cancellation Policy
We understand that plans can change. You may cancel your order in accordance with the terms below:
Standard Ready-to-Ship Orders:
You can cancel standard orders within 24 hours of placement or before the item has been handed over to our courier partner. In such cases, 100% of the purchase amount will be refunded to your original payment mode without cancellation fees.
Custom Made / Bespoke Orders:
Because customized furniture is built to order based on custom frame dimensions and fabric choices, cancellation requests are accepted only within 48 hours of booking before raw material cutting and frame fabrication begins.
2. Return & Replacement Eligibility
We offer a 7-Day Return / Replacement Policy from the date of delivery under the following eligible conditions:
- Transit Damage: The item arrived with physical damage, broken glass, or structural dents incurred during courier transit.
- Manufacturing Defect: The product exhibits structural faults, defective welding, or significant loose weaving upon initial unboxing.
- Incorrect Item Delivered: The product received differs in model, color, or design from your confirmed order invoice.
3. Step-by-Step Return Process
Raise a Request within 7 Days
Email our support desk at info@wickerdelite.com or WhatsApp us at +91 9899417177 with your Order ID and high-resolution photographs/videos showing the issue.
Technical Review & Approval
Our quality assurance team reviews the photos within 24 business hours and validates the return or free replacement eligibility.
Reverse Pickup Arrangement
We coordinate a doorstep reverse pickup through our specialized furniture logistics partners at no extra cost to you for valid defect/damage claims.
Replacement Dispatch or Refund Initiation
Once the item reaches our Delhi warehouse for inspection, we immediately dispatch your fresh replacement or initiate your refund.
4. Refund Methods & Turnaround Timelines
Refunds are processed promptly upon completion of the inspection procedure at our facility (typically within 2 business days of arrival):
Original Payment Method
For online transactions paid via Cashfree Payment Gateway (Credit/Debit Card, UPI, NetBanking), the refund is credited directly to the customer's original source account.
Wicker Delite Wallet
If you choose to receive the refund as store credit, the full amount will be credited to your Wicker Delite Account Wallet instantly upon request, which can be applied to future orders or withdrawn to your bank.
5. Non-Returnable & Non-Refundable Items
Returns and refunds cannot be approved in the following cases:
- Requests raised after the expiry of the 7-day return window.
- Products showing signs of customer misuse, rough outdoor handling, sharp cuts, chemical stains, or self-alterations.
- Custom-made bespoke furniture crafted to specialized dimensions as agreed and approved by the customer before manufacturing.
- Minor aesthetic weave differences inherent to handwoven artisanal furniture.
6. Contact Support for Refunds & Returns
Our customer support team is available Monday through Saturday (10:00 AM to 7:00 PM IST) to assist you with order cancellations, returns, and refund tracking:
Customer Care Desk: Wicker Delite Returns Team
Support Email: info@wickerdelite.com
Direct Helpline / WhatsApp: +91 9899417177
Warehouse / Return Address: Metro Pillar No-114, KH-844, MG Rd, Ghitorni, Near metro station New Delhi