Privacy Policy
Your trust is our utmost priority. Learn how we protect, store, and manage your personal information.
Privacy Navigation
1. Introduction
At Wicker Delite (wickerdelite.com), we are committed to protecting the privacy, confidentiality, and security of our customers and website visitors.
This Privacy Policy explains the nature of personal data collected when you visit our website, register an account, browse our outdoor furniture collections, or place an order, as well as the measures we employ to keep your data secure.
2. Information We Collect
We may collect and process the following categories of personal information:
- Identity & Contact Details: Name, email address, mobile phone number, WhatsApp contact.
- Shipping & Billing Details: Postal address, apartment/house number, landmark, city, state, and pin code.
- Account Data: Username, encrypted password, order history, wallet balance, and product reviews.
- Technical & Usage Data: IP address, browser type, operating system, pages viewed, time spent, and referring URLs.
3. How We Use Your Information
We utilize the collected information for the following legitimate business purposes:
Order Fulfillment
To process, fabricate, package, and deliver your furniture orders to your doorstep.
Order Communications
To send order confirmations, tracking numbers, invoice receipts, and dispatch updates via email/SMS.
Customer Support
To address inquiries, customization requests, warranty assistance, and feedback.
Fraud Prevention
To detect and prevent fraudulent transactions, unauthorized account access, and cyber threats.
4. Payment & Gateway Security (Cashfree)
Zero Storage of Sensitive Financial Credentials
All online payments on Wicker Delite are processed through Cashfree Payments, a RBI-authorized and PCI-DSS Level 1 certified payment aggregator.
- Wicker Delite does not capture, store, or view your Credit/Debit Card numbers, CVV, expiry dates, net banking passwords, or UPI PINs.
- Payment information is transmitted directly via 256-bit SSL encrypted channels to the payment gateway and your issuing bank.
- We only receive a transaction confirmation token, unique payment ID, and payment status (Success/Pending/Failed) to update your order.
7. Data Security & Storage
We implement industry-standard physical, electronic, and procedural safeguards (including SSL encryption, firewall protection, and restricted server access) to protect personal information against unauthorized access, loss, alteration, or disclosure.
8. Your Rights & Choices
You have the right to access, review, update, or correct your personal information by logging into your account dashboard. You may also request deletion of your account and personal records by contacting our support team at info@wickerdelite.com.
9. Grievance Officer & Contact Details
In accordance with the Information Technology Act 2000 and rules made thereunder, the name and contact details of our Grievance Officer are provided below:
Grievance Officer: Customer Support & Compliance Desk
Entity: Wicker Delite
Registered Address: Metro Pillar No-114, KH-844, MG Rd, Ghitorni, Near metro station New Delhi
Email: info@wickerdelite.com
Phone / WhatsApp: +91 9899417177
Working Hours: Monday to Saturday (10:00 AM – 7:00 PM IST)